The Consumer Advocacy Cell of the Commission was constituted on 4th February, 2005 for promoting awareness among consumers on power related matters within the State.
Recent Activities
About CAC
The Consumer Advocacy Cell (CAC) was constituted by the Commission on 4th February, 2005 with the primary objective to carry out consumer awareness activities on behalf of the Commission and educating them on the process of consumer grievance redressal and other matters relating to their rights and duties. CAC endeavors to protect the interests of consumers and act as a source of information by providing them with the necessary guidance on various power related issues. Another important objective of the Cell is to conduct studies/ surveys from time to time to gauge the extent of consumer satisfaction and overall performance of the licensees so as to take initiatives to make the power sector of the State more consumer friendly and efficient. The Cell also aims to create awareness among consumers on energy saving and safety related matters. The Cell functions under the supervision of the Commission and the Consultant (Consumer Advocacy), AERC, carries out the activities of the Cell as directed by the Commission from time to time. The functions carried out by the Cell over the years are briefly stated as under:-
Regulations
Regulations that can help customers
Date of Publication | Title |
07-05-2004 | Guidelines for Redressal of Consumer Grievances |
04-01-2005 | AERC (Distribution Licensees' Standards of Performance) Regulations, 2004 |
13-06-2007 | Electricity Supply Code_First Amendment-2007 |
Draft Regulations
Date of Publication | Title |
18-04-2016 | Draft Assam Electricity Regulatory Commission (Redressal of Consumer Grievances) Regulations, 2016 |